Hardship Assistance (Important Information)

Acura Financial Services – Currently offering payment extensions and deferrals, as well as late fee waivers, are available. For more information, please visit www.AcuraFinancialServices.com

Ally Auto – You can defer your payment for up to 120 days – they won’t charge any late fees, but finance charges will still accrue for non-lease accounts. Save yourself time, and log in to your account to defer your payment online. If you choose to defer, make sure to cancel Auto Pay, scheduled one-time payments or any online bill payment services through your bank. You can also call them if you need payment assistance, but keep in mind they’re experiencing longer call wait times.

Audi Financial Services – We’re here to help you manage and make changes to your account to address changes in your financial situation. Due to high call volumes, however, we highly recommend you please log in and view your options here. Thank you very much for your patience, and most importantly, for relying on us for your vehicle financing needs.

Chase Auto – (Includes Subaru Motors Finance, Mazda Capital Services, Maserati Capital USA, Jaguar Land Rover Financial Group and Aston Martin Financial Services) If you need help making payments, you can contact us at:

Loans:  1-800-336-6675or com/secure

Leases: 1-800-227-5151or com/secure

Chrysler Capital – We are committed to doing everything we can to help our customers in our communities that might be affected by the Coronavirus (COVID-19). We understand hardships may arise and are prepared to assist you. If you need help or have questions regarding your Chrysler Capital account, you can reach us by phone at 855-563-5635. However, we also ask for your patience as higher than normal call volumes may result in longer wait times. We will get to your call as quickly as possible. Meanwhile, please continue to use our self-service payment options through MyAccount.

Ford Motor Credit – We are here to help. If you have been affected by COVID-19 or a natural disaster, Click on the Services tab and select “Payment Extension” from the drop-down menu. If you are not a registered user, click the Register Here link below.  https://accountmanager.ford.com

GM Financial

  • Lease Customers – Unfortunately, payment deferments are not available on lease contracts. However, you can make a late payment without incurring a late charge for payments due March 1 through April 30 (if it’s within 30 days of the original due date) and we will automatically waive the late fee. There is no need to contact us further, we will automatically waive that fee. Additionally, we will not report that payment as a derogatory payment to the credit bureaus if it is paid within 30 days, so there would be no need to contact us further. However, you will need to contact us if your payment is going to be more than 30 days late. We are here to discuss options with you.
  • Retail Customers – On a retail contract (APR or loan), a payment deferment is a tool that is available to assist customers who are having difficulties making their scheduled payment. However, it is not the only way GM Financial can help customers experiencing financial hardship and for many, other steps that can be taken are better. While very effective at addressing immediate payment concerns, deferments often result in greater increased overall interest costs as the daily accrual of interest continues to occur during the deferred period. This will likely result in a higher final payment due at the end of your contract. If you feel that you will not be able to make your payment before the next month’s payment is due, please allow us to explore all possible alternatives with you. If a deferment is the best solution, we can explore that option if available. Learn more about simple interest and the financial impact of late or deferred payments.

Honda Financial Services – Currently offering payment extensions and deferrals, as well as late fee waivers, are available. For more information, please visit www.HondaFinancialServices.com

Hyundai Motor Finance – Customers who are caring for themselves or a member of their household and are temporarily unable to work or suffer a job loss as a result of the current global health crisis may be eligible for a payment deferral. Please contact us at 1-800-523-4030. Please note that, due to the current situation, we are experiencing unusually high call volume and longer than normal wait times. We appreciate your patience as we work to quickly address customer concerns.

Lexus Financial Services – We’re here to help. If you are a current LFS customer affected by COVID-19 and would like to discuss payment relief please contact us. You may also call us at 800.874.7050, Monday through Friday, 8 a.m.-5 p.m., but wait times may be longer than usual.

Lincoln Motor Credit – We are here to help. If you have been affected by COVID-19 or a natural disaster, Click on the Services tab and select “Payment Extension” from the drop-down menu. If you are not a registered user, click the Register Here.

Mercedes Benz Financial Services – is here to help support our customers through the ongoing COVID-19 situation. We understand many of you may be experiencing hardships, and if this is the case for you and you need assistance with your MBFS account, please reach out to our client care team at 800-654-6222. When calling, we kindly ask for your patience, as we are experiencing high call volumes and wait times are extended. We appreciate your understanding and apologize for any inconvenience as we work to assist all of our customers.

NILT (Nissan/Infiniti) – If you need to discuss payment arrangements or are in need of assistance regarding your NMAC account please call a phone representative at 1-800-456-6622 Monday-Friday 7 am-7 pm CST and Saturday 9 am-2 pm CST.  You can also chat with us online by selecting the LIVE Chat button Monday-Friday 7 am-7 pm CST. Each customer’s situation is unique, and we are here to help. 

Toyota Financial Services – We’re here to help. If you are a current LFS customer affected by COVID-19 and would like to discuss payment relief please contact us. You may also call us at 800.874.8822, Monday through Friday, 8 a.m.-5 p.m., but wait times may be longer than usual.

Volvo Financial Services – During this time of uncertainty, we are doing our best to support the needs of our customers and our representatives. Please understand that our wait times may be longer than normal, as we are currently experiencing extremely high call volumes. We appreciate your patience. You can log in to conveniently manage your account online 24/7 by clicking here.

VW Credit – We’re here to help you manage and make changes to your account to address changes in your financial situation. Due to high call volumes, however, we highly recommend you please log in and view your options here. Thank you very much for your patience, and most importantly, for relying on us for your vehicle financing needs.

2 Responses to Hardship Assistance (Important Information)

  1. TINA M TAPINEKIS April 2, 2020 at 9:50 am #

    Tommy, what a beautiful family and congrats on the new addition! Happy to hear that all of you are safe and well! Thank you for the update regarding extensions and deferrals, much appreciated!

    • Thomas Taylor April 2, 2020 at 10:44 am #

      Thanks, Tina! I hope you are doing well too!

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